Your Customers Would Like to Tell You Something. Are You Ready to LISTEN and RESPOND?

Give Them Help Before They Yelp

WE HELP BUSINESSES:

  • See a 360° view of the customer experience
  • Discover, resolve and respond to customer/employees issues in real time
  • Dramatically increase CSI, NPS and CSAT scores
  • Prevent and manage negative online reviews
  • Skyrocket positive online reviews
  • Manage and auto-respond to online reviews

Resolve Issues Quickly, Decrease Negative Reviews,
Skyrocket Positive Reviews

Watch How Real Time Feedback Can Help You Know Now!

Real Time Feedback gives you a 360° view of the customer experience within your business.

In Store

Find out what customers are thinking while they are in your business and address issues in real time.

Post Visit

Customers receive a rating request text message or email immediately upon leaving your business.

Public Review Management

Manage and respond to your businesses online public reviews such as Google, Yelp, Facebook and others all in one platform.

IN STORE: LEARN ABOUT ISSUES IN REAL TIME

Find out about issues WHILE customers are still in your business

Customers and employees can alert you about issues by simply scanning Smart QR codes strategically placed in your business.

Customers Scan Code to Submit Feedback
Customers Submit Feedback on Your Branded Feedback Page
Management Receives & Responds in Real Time on Web Portal or Real Time Feedback Smart Phone App (shown here)

Smart QR Code Marketing Examples

We create custom Smart QR codes that will inform your team exactly which room/location that Feedback was sent from.

PERIODIC CUSTOMER RATING REQUESTS: GAUGE CUSTOMER SATISFACTION

Get Customer Feedback on a Consistent Basis

We will give you a link to send customers on a regular interval to get suggestions on how to improve your business and get 5-star public reviews.

Once customers leave your business they immediately receive a rating request text message or email.
5 star ratings are taken directly to a Google review page for your business.
1-4 star ratings ask the customer to provide details as to why they did not have a 5-star experience.

PUBLIC REVIEW MANAGEMENT

Real Time Reviews

View and respond to public online reviews posted on Google, Yelp, Facebook, etc. all in one platform.

Auto-respond feature will send 4 and 5 star Google reviews one of many different personal customized responses.

New Chat GPT Integration will help you quickly write responses to negative reviews.

REAL TIME FEEDBACK

Now Integrated With ChatGPT AI

ChatGPT

Let AI do the heavy lifting.

It’s a NO-BRAINER!

In our continuing effort to keep Real Time Feedback a game-changer for your business, we are happy to announce our most important update yet: the integration of artificial intelligence.

Real Time Feedback’s platform is directly integrated with ChatGPT. With the volume of Feedback you get, you can now let artificial intelligence do all the work for you, presenting you with relevant responses for any customer Feedback.

You can send the messages as-is or edit them as you see fit.

Real Time Feedback ChatGPT
REPUTATION SCORECARD

Understand your business’s online reputation and compare it to your competitors.

Easily create a multi-link page with relevant business information.

Scan or Click to Preview an Example
BROCHURE

Download Our Brochure

Learn more about how Real Time Feedback can help your business. See a 360° view of the customer experience, and mitigate risk by discovering and resolving issues quickly.

Key Benefits

Does your current customer experience management platform do ALL of this?

SMART QR CODES: LEARN ABOUT ISSUES IN REAL TIME

Customers simply scan the QR codes strategically placed around your property. Does NOT require an app download.

ENTERPRISE PORTAL

Enterprise view allows groups to see and compare all of their businesses performance.

AI-POWERED

AI-powered customer sentiment analysis lets you quickly gauge your customer’s sentiment when they submit feedback.

DEPARTMENTS

Create departments such as Sales, Training, Maintenance, etc so designated employees only receive certain Feedbacks.

MOBILE & WEB APPS

Easily manage and respond to Feedbacks from both a mobile app or desktop web portal.

RATING REQUESTS

Send customers a simple rating request. 5 stars goes to public review sites, and 1-4 stars generate private internal Feedbacks.

CUSTOM ALERTS

Custom alert settings can be set up to ensure Feedbacks do not go without a response.

CUSTOMER MEDIA

Customers can include photos and videos with their Feedback.

Features

REAL TIME REVIEWS

Easily monitor and respond to all online public reviews from one aggregate portal. Positive reviews can automatically receive one of several canned responses.

MULTI LINK CODES

Create QR codes that will direct tenants to a custom landing page with a variety of links that you can create.

EMPLOYEE FEEDBACK

By simply adding #EMP to the Feedback, employees can easily submit Feedbacks to management from anywhere.

CREATE INTERNAL INCIDENTS

Staff and tenants can report internal incidents that are immediately delegated to the department selected.

LOST & FOUND MODULE

Employees can easily log and track found items in the management portal.

QUICK RECRUIT

Includes QR codes to display on site that list the positions you are hiring for while capturing applicant contact information.

TRIGGER CODES

Create QR codes that pre-populate messages, instantly sent to management with a single tap.

RESPOND WITH VIDEO

Easily respond to customers with a custom or pre-recorded video message addressing or thanking them for their Feedback.

MASKED CALLING

Call customers from your personal cell phone without fear of exposing your personal cell phone number.

CHATGPT INTEGRATION

Recommends responses based on Feedback submitted for faster engagement.

Why Businesses Need Real Time Feedback

Businesses are constantly battling online reviews.

Today’s customers would rather complain online before going through the trouble of physically involving a manager. Real Time Feedback offers an easy and discreet way for customers to voice their concerns in real-time, in store, and without the need for awkward face-to-face confrontations.

Real Time Feedback provides businesses with data analysis to enable high performance, implement more effective strategies, and gain a competitive edge in the market.

CALL FOR PRICING
(888) 294-1411

Why Sign Up for Real Time Feedback?

  • Instantly enhance customer interactions
  • Boost positive online reviews
  • Month-to-month contract with no long-term commitment
  • Platform is completely customizable
  • Daily/weekly/monthly reporting
  • Extremely affordable

Contact Us