Your Customers Would Like to Tell You Something. Are You Ready to LISTEN and RESPOND?
Give Them Help Before They Yelp
WE HELP BUSINESSES:
- See a 360° view of the customer experience
- Discover, resolve and respond to customer/employees issues in real time
- Dramatically increase CSI, NPS and CSAT scores
- Prevent and manage negative online reviews
- Skyrocket positive online reviews
- Manage and auto-respond to online reviews
Resolve Issues Quickly, Decrease Negative Reviews,
Skyrocket Positive Reviews
Watch How Real Time Feedback Can Help You Know Now!
Real Time Feedback gives you a 360° view of the customer experience within your business.
Find out what customers are thinking while they are in your business and address issues in real time.
Customers receive a rating request text message or email immediately upon leaving your business.
Public Review Management
Manage and respond to your businesses online public reviews such as Google, Yelp, Facebook and others all in one platform.
IN STORE: LEARN ABOUT ISSUES IN REAL TIME
Find out about issues WHILE customers are still in your business
Customers and employees can alert you about issues by simply scanning Smart QR codes strategically placed in your business.
Smart QR Code Marketing Examples
We create custom Smart QR codes that will inform your team exactly which room/location that Feedback was sent from.
PERIODIC CUSTOMER RATING REQUESTS: GAUGE CUSTOMER SATISFACTION
Get Customer Feedback on a Consistent Basis
We will give you a link to send customers on a regular interval to get suggestions on how to improve your business and get 5-star public reviews.
PUBLIC REVIEW MANAGEMENT
Real Time Reviews
View and respond to public online reviews posted on Google, Yelp, Facebook, etc. all in one platform.
Auto-respond feature will send 4 and 5 star Google reviews one of many different personal customized responses.
New Chat GPT Integration will help you quickly write responses to negative reviews.
Now Integrated With ChatGPT AI
Let AI do the heavy lifting.
It’s a NO-BRAINER!
In our continuing effort to keep Real Time Feedback a game-changer for your business, we are happy to announce our most important update yet: the integration of artificial intelligence.
Real Time Feedback’s platform is directly integrated with ChatGPT. With the volume of Feedback you get, you can now let artificial intelligence do all the work for you, presenting you with relevant responses for any customer Feedback.
You can send the messages as-is or edit them as you see fit.
Understand your business’s online reputation and compare it to your competitors.
Easily create a multi-link page with relevant business information.
Download Our Brochure
Does your current customer experience management platform do ALL of this?
SMART QR CODES: LEARN ABOUT ISSUES IN REAL TIME
MOBILE & WEB APPS
Easily manage and respond to Feedbacks from both a mobile app or desktop web portal.
Custom alert settings can be set up to ensure Feedbacks do not go without a response.
REAL TIME REVIEWS
Easily monitor and respond to all online public reviews from one aggregate portal. Positive reviews can automatically receive one of several canned responses.
MULTI LINK CODES
Create QR codes that will direct tenants to a custom landing page with a variety of links that you can create.
By simply adding #EMP to the Feedback, employees can easily submit Feedbacks to management from anywhere.
CREATE INTERNAL INCIDENTS
Staff and tenants can report internal incidents that are immediately delegated to the department selected.
LOST & FOUND MODULE
Employees can easily log and track found items in the management portal.
Includes QR codes to display on site that list the positions you are hiring for while capturing applicant contact information.
Create QR codes that pre-populate messages, instantly sent to management with a single tap.
RESPOND WITH VIDEO
Easily respond to customers with a custom or pre-recorded video message addressing or thanking them for their Feedback.
Call customers from your personal cell phone without fear of exposing your personal cell phone number.
Recommends responses based on Feedback submitted for faster engagement.
Why Businesses Need Real Time Feedback
Businesses are constantly battling online reviews.
Today’s customers would rather complain online before going through the trouble of physically involving a manager. Real Time Feedback offers an easy and discreet way for customers to voice their concerns in real-time, in store, and without the need for awkward face-to-face confrontations.
Real Time Feedback provides businesses with data analysis to enable high performance, implement more effective strategies, and gain a competitive edge in the market.
CALL FOR PRICING
Why Sign Up for Real Time Feedback?
- Instantly enhance customer interactions
- Boost positive online reviews
- Month-to-month contract with no long-term commitment
- Platform is completely customizable
- Daily/weekly/monthly reporting
- Extremely affordable